panen55 Privacy
Policy

Introduction

This Privacy Policy (hereinafter referred to as "Policy") describes the data practices of panen55 (hereinafter "panen55", "we", "us", or "our") with respect to the personal information of individuals ("Players", "Users", or "you") who access or use the panen55 online gaming platform available at https://panen55.cam, including any associated subdomains, mobile-optimised interfaces, and ancillary digital services.

panen55 is committed to handling your personal data responsibly, transparently, and in accordance with recognised international data protection principles. This Policy is designed to inform you of what data we collect, why we collect it, how it is used, how long it is retained, and what rights you hold over that data.

This Policy should be read in conjunction with the panen55 Terms & Conditions, which govern your use of the platform as whole. In the event of any conflict between this Policy and the Terms & Conditions with respect to data matters, this Privacy Policy shall take precedence.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, IP address, location data, and financial information.
• "Processing" means any operation performed on Personal Data, whether automated or manual, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, panen55.
• "Data Processor" means any third party that Processes Personal Data on behalf of panen55, such as payment service providers, identity verification agencies, and analytics providers.
• "Cookies" means small text files stored on your device by your web browser when you visit the panen55 platform, used to remember your preferences and activity.
• "KYC" means Know Your Customer, the identity and age verification process required under applicable anti-money laundering and responsible gambling obligations.
• "MYR" means Malaysian Ringgit, the primary transaction currency of the panen55 platform.

Data Controller

panen55, operating the platform at https://panen55.cam, acts as the Data Controller in respect of the Personal Data of all registered players and platform visitors. As Data Controller, panen55 determines the purposes for which Personal Data is collected and the means by which it is Processed.

For all data-related enquiries, correction requests, deletion requests, or complaints, Players may contact our Data Protection contact point at [email protected]. We will endeavour to acknowledge all data enquiries within 5 business days and resolve them within 30 calendar days.

Data We Collect

panen55 collects Personal Data across the following categories, depending on your level of engagement with the platform:

4.1 Registration & Identity Data

• Full legal name and date of birth
• Email address and phone number
• Residential address (including city and postcode — e.g. Kuala Lumpur, Penang, Johor Bahru)
• Username and encrypted password
• Government-issued identification document data (collected during KYC verification)

4.2 Financial & Transaction Data

• Deposit and withdrawal transaction records denominated in MYR
• Payment method identifiers (e.g. masked bank account numbers, e-wallet reference IDs for methods including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost)
• Cryptocurrency wallet addresses used for BTC, ETH, or USDT transactions
• Bonus and promotional credit histories

4.3 Technical & Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser version
• Session duration, login timestamps, and platform navigation patterns
• Game participation history, bet amounts, and outcomes

4.4 Communication Data

• Content of live chat support interactions
• Email correspondence with panen55 support
• Records of any complaints or dispute submissions

How We Collect Personal Data

panen55 collects your Personal Data through the following channels and mechanisms:

• Direct submission: Data you actively provide during account registration, KYC document upload, deposit or withdrawal requests, form submissions, and live chat or email interactions with our support team.
• Automated platform activity: Technical and usage data collected automatically when you access the panen55 website or application, including via cookies, server logs, and session tracking technologies.
• Third-party sources: Identity verification agencies or payment processors may share data with us as part of KYC and anti-fraud verification workflows. This data is used solely to confirm the accuracy of information you have already provided.
• Publicly available sources: In limited circumstances related to fraud prevention or legal compliance obligations, panen55 may verify information against publicly accessible records.

Data Processing & Use

panen55 Processes your Personal Data for the following specific and legitimate purposes:

• Account administration: Creating, managing, and securing your panen55 account, including password resets and account settings changes.
• Identity and age verification: Confirming that you meet the 21+ age requirement and that your identity information is accurate, as required under our responsible gambling obligations.
• Transaction processing: Facilitating MYR deposits and withdrawals via Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency channels.
• Regulatory compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and licensing obligations, including the retention of transaction records and the filing of required reports.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account misuse, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analysing anonymised usage patterns to improve platform performance, game selection, and user experience — including optimising the mobile experience for players across Malaysia.
• Responsible gambling management: Monitoring gaming behaviour to identify patterns that may indicate problem gambling, and administering self-exclusion, deposit limit, and cooling-off requests.
• Marketing communications: Sending promotional offers, bonus notifications, and relevant platform updates to players who have consented to receive such communications. Players may opt out at any time.

Legal Basis for Processing

panen55 processes your Personal Data one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions — for example, processing your deposit, settling a winning bet, or maintaining your account.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including AML/CTF requirements, age verification mandates, and data retention obligations under licensing conditions.
• Legitimate interests: Processing for purposes including fraud prevention, platform security, responsible gambling monitoring, and internal analytics, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — most commonly in relation to the receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Data Sharing & Third Parties

panen55 does not sell your Personal Data. We may share your data with third parties in the following limited and controlled circumstances:

8.1 Payment Service Providers

To process deposits and withdrawals, panen55 shares necessary transaction data with payment processors and financial institutions. These include the operators of integrated Malaysian payment systems such as Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. All such processors are bound by their own privacy and data protection obligations.

8.2 Identity Verification Agencies

Where required for KYC compliance, we may share identity document data with licensed third-party verification providers who confirm the authenticity of identification documents and screen against relevant watchlists.

8.3 Technology & Platform Providers

panen55 uses third-party game providers, infrastructure hosting providers, and analytics vendors whose services involve limited access to technical data. All such vendors operate under data processing agreements that restrict their use of data to the contracted service only.

8.4 Legal & Regulatory Disclosure

panen55 may disclose Personal Data to competent legal authorities, regulators, or law enforcement agencies where required to do so by applicable law, court order, or as part of our licensing obligations. We will notify affected Players of such disclosures where legally permissible to do so.

Cookies & Tracking Technologies

The panen55 platform uses cookies and similar technologies to deliver a functional and personalised experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential to platform operation — these enable core functions such as session management, login authentication, and security features. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Store your preferences such as language settings, display preferences, and game lobby configurations to personalise your experience across sessions.
• Analytics Cookies: Collect anonymised data about how players interact with the platform — pages visited, session durations, error rates — to help us identify areas for improvement. These do not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent access attempts, unusual login patterns, and multi-account activity.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality or performance of the panen55 platform on your device.

Data Retention

panen55 retains Personal Data for no longer than is necessary for the purposes for which it was collected or as required by applicable law and licensing conditions. The following general retention principles apply:

• Active account data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to satisfy AML, KYC, and licensing record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum of seven (7) years in accordance with standard financial compliance requirements.
• Support and communication records: Retained for up to three (3) years from the date of the last interaction, to facilitate resolution of any future disputes.
• Analytics and usage data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes, as it cannot be attributed to any individual.
• Marketing consent records: Records of marketing opt-ins and opt-outs are retained for the lifetime of the account to demonstrate compliance with consent obligations.

Upon expiry of applicable retention periods, data is securely deleted or irreversibly anonymised. Players may request early deletion of their data subject to the conditions described in Section 13 (User Rights).

Data Security

panen55 implements a multi-layered approach to protecting your Personal Data against unauthorised access, loss, alteration, or disclosure. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identification documents and financial records.
• Strict role-based access controls ensuring that only authorised personnel with a legitimate business need can access Personal Data.
• Regular third-party penetration testing and vulnerability assessments of platform infrastructure.
• Automated fraud detection and anomaly monitoring systems that flag unusual account activity in real time.
• Documented incident response procedures to contain, investigate, and notify the event of a data breach, in accordance with applicable obligations.

Whilst we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely infallible. Players are encouraged to use strong, unique passwords and to enable any available two-factor authentication feature on their panen55 account.

International Data Transfers

As an internationally licensed platform, panen55 may transfer certain Personal Data to servers or service providers located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to maintain a level of data protection substantially equivalent to that provided by recognised international standards, including:

• Contractual data protection clauses with all third-party recipients.
• Transfers conducted only to jurisdictions or providers capable of demonstrating adequate security and governance standards.
• Ongoing monitoring of the data protection practices of all international Data Processors.

User Rights

Registered panen55 players have the following rights in relation to their Personal Data. These rights may be exercised by submitting a written request to [email protected] with appropriate identity verification.